Cookie policy

Websites use handy and useful techniques that increase ease of use and make the site as interesting as possible for every visitor. The best known examples of these types of techniques are cookies and scripts (hereinafter collectively referred to as ‘cookies’).

The use of cookies is secure. On our websites phenc.nl, mijnphenc.nl and grip.phenc.nl it is not possible to derive personal data, such as telephone number or email address, from cookies.

We use different types of cookies for these websites. We consider it important that you are in control of your online privacy. For this reason, we are transparent about what cookies we use and what for.

You can go through the texts of the cookies by clicking on the links below.

 

What is a cookie?

Cookies are small text files sent with pages of this website and stored by your browser on your computer, tablet or mobile phone. These cookies store information about your website visit.

The information stored in them can be sent back to our servers the next time you visit us. Cookies allows this website to recognise you, for example, on your next visit. This is convenient if you do not want to log in over and over again.

 

Functional cookies

This website uses cookies:

  • To save preferences, such as language, location, desired number of search results to be displayed, etc.
  • To read your browser settings in order to be able to display this website optimally on your screen.

We always store the functional cookies when you visit this website. We do not have to ask permission to store these functional cookies, as they register or process no personal data.

Name

Stored
by

What for

Expiry time

Cookie Consent

CookieBot

Stores the user’s cookie status for the current domain

1 year

JSESSIONID

CMS

Tracks user statuses on page visits.

Session

cftoken

CMS

This cookie is used to determine what type of device the visitor is using so that the website can be displayed correctly – this information is stored in the ‘CFID’ cookie.

2 years

ORIGINAL URLTOKEN

CMS

This analytical cookie allows content management applications to follow sessions anonymously.

2 years

MOBILE FORMAT

CMS

Indicates whether a mobile view of the site should be displayed or not.

Session

 

Use of permanent cookies

Using a permanent cookie, we can recognise you when you visit this website again, allowing this website to be tailored to your preferences. We can also remember this by means of a cookie if you have given us permission to store cookies. As a result, you do not have to repeat your preferences each time, saving you time and enhancing your user experience. Permanent cookies can be deleted through the settings of your browser.
 

Use of session cookies

Using a session cookie, we can see which parts of this website you have viewed on this visit. This allows us to adapt our services as much as possible to the surfing behaviour of our visitors. These cookies are automatically deleted as soon as you close your web browser.

 

Analytical cookies

In order to determine which parts of this website are of most interest to our visitors, we continuously try to measure, using third party software among other things, how many visitors come to this website and what is viewed the most. We use cookies for this purpose.

Statistics are made of the information we collect in this way. These statistics give us insight into: how often this web page is visited, where exactly visitors spend most of their time, and so on. This enables us to make the structure, navigation and content of the website as user-friendly as possible for you. The statistics and other reports are not linked to people.

We always store analytical cookies when you visit this website. We do not need to ask permission to store these analytical cookies, as they do not register or process any personal data.


Google Analytics

The American company Google stores cookies via our website as part of its Analytics service. We use this service to monitor how users use our website and to obtain reports about this.

We have set the Google Analytics cookies to ‘privacy friendly’, in line with the manual of the Dutch Data Protection Authority. This means that the data collected by Google Analytics is anonymised as much as possible, and that Google will never process your full IP address, but always mask the last eight digits of your IP address.

Google may disclose this information to third parties if Google is required to do so by law or if these third parties process the information on Google’s behalf. We have no control over this, nor do we have any control over the expiry time of Google Analytics cookies.

Google does not use the collected data for its own purposes, as we have not given Google permission to use the collected data for this purpose. We do not use any other Google services in combination with the Google Analytics cookies. The collected data is transferred to and stored by Google on servers in the United States. We have concluded a processing agreement with Google.

We have not permitted Google to use the obtained analytics information for other Google services.

 

Privacy

For more information about what Google does with the collected data, please read Google’s privacy statement. This statement may change from time to time.

We never pass on your personal data (such as name, address, email and telephone number) to Google with analytical cookies. In our privacy statement you can read how we handle personal data.

We wish to know whether any changes we make to this website are improvements. That is why we often first implement improvements in an A/B test: visitors will then see a modified version of this website at the same time. Cookies ensure that you see the correct version of a page and measure the results. This is how we always optimise this website. For this we use Google Optimize.

The collected data from Google Optimize is completely anonymised and not traceable to a person. The collected data is deleted after 1 day. 

We use analytical cookies to collect data such as the following:

  • The number of visitors to our web pages.
  • How much time a visitor spends on this site.
  • What visitors are looking for (searches).
  • Which version of this website should be offered (A/B tests).
  • Information about your browser and the device you use to visit this website, such as operating system and screen size.
  • How you ended up on this website (e.g. because you clicked on an advertisement from us, or on a link in an email).
  • Anonymous data that you enter in a form.
  • The speed of this website to be able to measure your browser. This information allows us to detect and resolve potential problems with the performance of this website in a timely manner.

The list below lists the cookies we use, what data they collect and how long they are used for.

Name

Stored
by

What for

Expiry time

cfid

CMS

This cookie is used in the context of the "Cftoken". This cookie stores a specific ID for the visitor, the visitor’s device and browser.

2 years

__utm.gif

Google Analytics

Tracking code from Google Analytics that registers details about the visitor’s browser and computer.

Session

_ga

Google Analytics

Registers a unique ID that is used to generate statistics about how the visitor uses the website.

2 years

_gid

Google Analytics

Registers a unique ID that is used to generate statistics about how the visitor uses the website.

1 day

_gat

Google Analytics

Used by Google Analytics to slow down request speed

1 day

__utma

Google Analytics

Collects data on the number of times a user has visited the website, as well as the dates of the first visit and the most recent visit. Used by Google Analytics.

2 years

__utmb

Google Analytics

Registers a timestamp with the exact time at which the user visited the website. Used by Google Analytics to calculate the length of a website visit.

1 day

__utmc

Google Analytics

Registers a timestamp with the exact time the user leaves the website. Used by Google Analytics to calculate the length of a website visit

Session

__utmz

Google Analytics

Gathers data about where the user came from, which search engine was used, which link was clicked and which search term was used. Used by Google Analytics.

6 months

__utmt

Google Analytics

Is used to control the speed of requests to the server.

1 day

collect

Google Analytics

Used to send data to Google Analytics about the device and the visitor’s behaviour. Tracks the visitor on various devices and marketing channels.

Session

 

Optimisation cookies

We always store optimisation cookies when you visit this website. We do not need to ask permission to store these optimisation cookies, as they register or process no personal data.

The Hotjar tool registers mouse clicks, mouse movements and scrolling behaviour of visitors to this website. Hotjar collects information about pages visited, the browser you use, and the type of device and operating system used. We use this information to improve the website. This data is deleted after 1 year.
 

Privacy

For more information on what Google does with stored data, please read Google’s privacy statement. It may change regularly. We have not given Google permission to use the obtained information for other Google services.

For more information about what Microsoft does with stored data, please see Microsoft’s Privacy Statement. It may change regularly. We have not given Microsoft permission to use the obtained information for other Microsoft services.

For more information on what Facebook does with stored data, please see Facebook’s Privacy Statement. It may change regularly. We have not given Facebook permission to use the obtained information for other Facebook services.

 

Other/unforeseen cookies 

Due to the way in which the internet and websites work, we may not always have insight into the cookies that are stored by third parties via this website. This is particularly the case if our web pages contain so-called embedded elements, such as texts, documents, images or films that are stored with another party, but that are displayed on, in or via this website.

If you encounter cookies on this website that fall into this category and that we have not mentioned above, please let us know. Or contact the third party directly and ask which cookies they store, the reason for this, the cookies’ lifespan and how they have protected your privacy.

 

Right of inspection and correction or removal of your data

You have the right to request inspection, correction or deletion of your data. See our contact page. In order to prevent abuse, we may ask you to identify yourself properly. In the case of access to personal data linked to a cookie, you are required to send a copy of the cookie in question. You can find it in the settings of your browser.

 

Blocking and deleting cookies

You can also block cookies via your browser. If you block all cookies, websites may not function properly. You are therefore advised to only disable unwanted cookies selectively via your browser settings. In this way, you can also block cookies from other websites.

If you do not want cookies stored by our website, please choose not to accept our cookies in our cookie message. You will see this message the first time you visit our site. If you have previously accepted our cookies, you will no longer see this message and you must first delete our cookies.

Also see:
Our privacy statement, in which you can read which rights you have on the basis of privacy legislation and how we deal with them.
 

Concluding remarks

We will have to adjust these statements from time to time, for example because this website or the legislation and regulations concerning cookies change. We may change the content of the statements and the cookies contained in the lists at any time without prior warning. You can consult this webpage for the latest version.

If you have any further questions and/or comments, please contact us at info@phenc.nl

For more information about cookies we would like to refer you to the Netherlands Authority for Consumers and Markets

You also have the right to lodge a complaint with the Dutch Data Protection Authority at any time should we process personal data using cookies. You can find more information about this on the website of the Dutch Data Protection Authority.

Disclaimer: the Dutch version of this text takes precedence

Version of November 2020